oneworld Alliance - London Heathrow Airport Co-location
oneworld® is a global alliance that brings together 12 of the world's biggest and best airlines, all committed to providing world-class service and value. Jointly, they and their near 20 affiliate airlines fly to more than 750 destinations in almost 150 countries.
In 2004, in support of the ongoing Airline Relocations process that was to take place following the opening of T5, part of Heathrow airports quinquennial spend programme included a £1bn (approx) refurbishment of T3 together with a new inter-terminal baggage connectivity system.
Project Descriptions:
Due to our intimate knowledge and years of experience working in aviation and in particular at Heathrow Airport, RCPM (formerly Kiley Associates) were appointed by the oneworld alliance to provide support to the alliances airline moves into T3. The role involves representing the interests ofoneworld on a range of projects carried out at T3 by liaising with BAA and other airport stakeholders.
Check-in Desk Refurbishment & Allocations
Full refurbishment of T3 check-in zones for departure. Our role included managing the requirements of each airline specific within the oneworld alliance and liaising / interfacing with BAA including; ensuring the correct allocations of desks within check-in zones, ensuring appropriate levels of self-service kiosks were provisioned for as required by each airline and working with airlines and BAA to ensure areas were appropriately branded.
Coaching Gate-stand 324
Monitoring and review for the refurbishment of the departing passenger coaching gate at stand 324, ensuring the requirements and practicalities of passenger congestion were addressed and met for the oneworld alliance team who were to be a significant operator from this facility.
VAT Desk Relocation
Options review for the relocation of the VAT Reclaim Desk for passengers, making sure the interests of oneworld were protected for passenger use, in conjunction with ensuring undisrupted and efficient operation of the check-in concourse.
Pier 7 Segregation
Full segregation of departing and arriving passengers within pier 7, which due to the nature and size of the Pier could not be split with an upper and lower level. Detailed liaision and planning was necessary between BAA and airlines, as the solution required a dividing screen within the existing pier and complex series of 'valving lobbies' to prevent cross mix of 'security cleared departing passengers' and 'non-security cleared arriving passengers', whilst still maintaining efficient operational use of airlines operating from the pier.
Refurbishment of Piers 5 & 7
Overseeing foroneworld the general refurbishments of piers 5 and 7, as carried out by BAA, to ensure appropriate level refurbishment and also including liaison with BAA and airlines to ensure the correct passenger queuing configurations were set up correctly at gateroom entrances.
Inter Terminal Baggage Connectivity System Cost auditing works for a new underground baggage connectivity system for easier baggage transfers between terminals for connecting flights.
Stand Planning & Allocation
Contributions and advice presented on behalf ofoneworld to BAA Stand Planning Dept to help ensure operationally efficient allocation of stands for oneworld airlines.
T3 Arrivals - Baggage Reclaim Hall
Refurbishment of arrivals baggage reclaim hall at T3, works included monitoring and liaising with BAA to ensure oneworld airline customer service desks are set up with the correct branding and management / office space behind.Landside Refurbishment Departure
Stakeholder liaisons for the refurbishment of the landside concourse to ensure the interests of oneworld alliance are managed and contributions provided on cost saving initiatives following a review of the quinquennial expenditure programme.
T3 Integrated Baggage
Representation of oneworld airlines interests and liaison with BAA on new baggage system project. Project brief is to replace the existing T3 baggage system with a new purpose built facility incorporating a fully integrated baggage system, which will incorporate both direct and transfer flight build (including transfer bags sent to T3 from other terminals via the Inter Terminal Baggage Connectivity System). The project is to include provision of a large fully automated early bag store within the new facility and new automated robot build cells to support operationally efficient batch build process for loading of aircraft baggage containers. Latest technology Hold Baggage Screening systems to be integral parts of new system and facility, which will also offer significantly improved working environment for baggage handling operatives.
